Cannon Pools Reviews | Best Pool Builder in Central New York | Cannon Pools and Spas
Cannon University and blog

Our Reviews

Hear what homeowners say about
Cannon Pools and Spas.

“Last summer, Caribbean Oasis Pools out of Spencer, NY took our money and left us with a hole in the ground. Cannon Pool to the rescue! I contacted them, October 2019, and they said they could help in the spring. They came in March and assessed the situation and construction was considered essential because the hole presented a danger. So even during the quarantine due to the Covid -19, they came and started construction on the pool. “Water boy Water Hauling” bought 8 trucks within a couple of day to fill the pool. Pat Murray was the best electrician. Everyone was so kind, helpful and answered all my questions and calls. I can’t say enough nice things about them. They knew we had been burned by our previous pool contractor so went out of their way to call me back (sometimes within hours), be on time and worked all day (worked 13 hours one day) and did it without complaining and with a smile on their face. “Eddie” from the Cortland office (main office is in Syracuse) was always available! I really liked him right off the bat.

I would give them 10 stars if I could!”

Milagros Cartagena

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“Good selection and staff”

Dan Cleary

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“Great people and service.”

Mark Wagner

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“Everything you need for your pool hot tub or yard for the summer.”

Frank M

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“The staff treat me well and are always helpful. Trust them.”

Zachary Brafman

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“If you own a pool or spa, cannons the store for you. Friendly and knowledgeable staff. Prices are typically the best you will find too.”

Mason Kneedler

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“Very helpful and wonderful service. Testing is done fast and accurately.”

Amy Davis

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“Quick in and out clear instructions and friendly people”

Douglas Linderberry

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“Great pool store with helpful staff”

Chad Contri

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“Excellent company always helpful with questions.”

Tina Overbaugh

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“Very happy with the service here”

Michael Tenkate

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“Good service and knowledge”

Breck Aspinwall

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“We have been customers of Cannon pools and spa Taft Rd. N. Syracuse for many years. Two representatives that we work with very closely are; Ari Malzman & Jeffrey LeMon.

From our first purchase 25 years ago for an above ground pool, over the past several years a hot tub, a pool heater and years of stop and go purchases everyone at Cannon pool and spa take personal pride to serve us.

Ari has been extremely helpful anytime we call he makes sure we get fast service.

Recently I told Ari we were going to sell our hot tub. He told me to list it and he also said any customers that are looking for a good used hot tub he will refer them to us. That is above and beyond. With Ari’s help we sold our hot tub quickly.

Thank you, Ari and Jeff, thank you Cannon pool & Spa, thank you for the technical support, and thank you for the personal friendships.”

Chris Kowalski
Liverpool, NY

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“Cannon pools is wonderful!!! We worked with Jeff last fall and had a fantastic experience. Not only did he help us make our dream back yard a reality, he continues to provide us with support and answer any questions that arise as new pool owners. He has even gone out of his was to come by our house to show us some tricks of the trade! We could not be happier with our backyard oasis!!!! From start to finish the whole team at Cannon has been a pleasure to work with. Our pool was even in ahead of schedule!!!! I can’t say enough how glad we are that we chose Cannon. Looking forward to a summer of fun in the sun thanks to them!”

Meaghan S.
Jamesville, NY

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“These guys are the best. They installed my pool 30 years ago, and did my last liner and safety cover. This summer I bought a heat pump heater from them, and I love it. Here’s one reason why they are great; After the installers left, I wasn’t thrilled with the install job. My military career makes me want things perfect. I called Ray, and the first thing he said was “I can have a crew out there on Monday”. My wife told me I was being too picky, and I agreed, so we left it as is, but the willingness to make the customer happy says a lot. A+”

Walter Bird

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“I recently purchased a new hot tub from Cannon Pools and Spas and have gotten nothing but A+ customer service. When I called to inquire about them and their availability Mike DiBiase spent a lot of time with me explaining all of the details and answered all my questions and concerns and made it easy to understand. Every step of the way when I needed anything, I have had great service and I will continue to do business with them. I highly recommend Cannon Pools and Spas to anyone.”

James Brown
Kirkville NY

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“Top notch experience with Cannon! Jeff the salesman was patient and understanding! Nick and the install crew went above and beyond. They worked very hard! The sub-contractor they had us use for the electric was very nice and hardworking! Nate the mason was top notch. He went above and beyond to make the concrete perfect!! All the staff at the Cannon store as well as the guys who came to start pool and explain everything are great people! All the Cannon staff as well as the sub-contractors they use were nothing but nice and professional to me as well as my family. I highly recommend Cannon and suggest going with all the contractors they suggest. It makes the process very fast and easy. I plan to enjoy my back-yard pool for years to come! Keep up the good work and service Cannon!!”

Peter McPartland

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“I bought a spa from Cannon’s North Syracuse store in June 2020. I was totally impressed with the customer service. Ari Malzman was innovative in getting me a spa during the very busy pandemic period. He remained very responsive and helpful after the sale, answering my many questions. Their products are top quality like most but their customer service is the reason why I recommend them to others.”

Mark Distler

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“Ordered a pool in June and the estimated time to install was dead on. Pool was put up in mid-August. Encountered some problems with the pump/filter leaking because of a crack that was made during manufacturing the piece or install. I reached out to the store, spoke with Ari and he said he would be by the next morning to fix the problem. Ari was true to his word and with the help of another very polite professional my pump/filter was fixed, damaged spots were replaced and they were out of my hair in under half an hour. Even though we had this issue I still recommend this company as everyone from the person digging in the yard, putting the pool up and fixing the issue, was very polite and professional while ensuring my family got the pool we paid for and can enjoy.”

Andrew Stockton

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“Jeff was wonderful and delightful to work with. He was available whenever I had questions. He always came in to see me when I needed questions answered on how to work the pump etc…”

Gina Ambriati

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“We had an inground pool installed last spring. Cannon was very professional about the whole process. They kept us informed and they were there when we had questions or concerns. The weather did not cooperate with our install, but once it was dry enough, it went smoothly. Could not be happier with our pool! Thank you!”

Jack Jodway

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“I cannot stress enough how professional and well operated Cannon Pools is. My wife and I have been planning our dream inground pool at our dream house for years. Ari is the most downed to earth and very easy-going sales manager that I have ever dealt with. If I needed something, he was very prompt in his communication back to me. During these tough times deal long with the virus outbreak… they took every measure to practice social distancing and make sure everything was done the proper way. The only pool company that I would recommend to anyone is Cannon Pools. This 5 Star service doesn’t do it justice. The workers at my house (Jared and Dillon) are phenomenal and did an awesome job. Thank you again for everything Ari and the Cannon family.”

Justin Gray

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“We recently purchased an inground salt system pool from Cannon Pools, and we couldn’t be more pleased. From start to finish, everything has been perfect. Our salesperson was Ari Malzman. He was incredible to work with. Following our initial contact, Ari promptly came to inspect our property. He explained the process and thoroughly reviewed our various options (pool size, depth and location, steps, liner, heater, and salt v. no salt). He also gave us great recommendations for the retaining wall we needed because of the slope of our property and the required pool fence. We were most pleased when, despite the rush on pool sales caused by the pandemic, Cannon Pools started work more than two weeks before the promised date. The pool was installed and ready for use even before the contract date installation was supposed to begin. Every single Cannon Pools’ employee or subcontractor who worked on the various aspects of the pool (digging, grading, building, electricity, concrete, set-up, instructions) was incredibly knowledgeable, efficient, polite, professional and meticulous. Ari also was incredibly responsive. Every time I reached out to him, I got a response within hours! If you are looking for a pool, I highly recommend Cannon Pools.”

George Karalunas

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“It’s been a pleasure working with Cannon Pools and Jeff. We looked at all (3) local pool builders and Cannon was the most professional, organized and responsive- and so we chose them to build our in-ground pool. Installing an in-ground pool is a complicated process and Cannon met all their schedules, all the contractors/workers were pleasant and professional. I will provide photos once our concrete is finished.”

Nigel Ottman

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“Good people. They have always taken care of us.”

Giovanni Valentino

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“I could not be happier with my experience. From the time I walked in the door to the time it was installed. I beyond recommend them for anything. Thank you, Ari, and will”

Michael Bridenbaker

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“Excellent service. And great in stock selection.”

Kevin Sullivan

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“Very nice people unloaded early no complaints”

Ed Boehle

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“Great place nice staff great prices”

Gary Holz

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“Super friendly, helpful, and knowledgeable staff. Based on 1 photo they solved a 3yr nagging problem another store couldn’t explain to me.”

David Schnoor

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“I purchased an above ground pool last year, and had the pleasure of working with both Mike & Ari, who are both knowledge, helpful and thoughtful sales people. They know their business and want to make their customers happy. A year after the sale, they’ve helped tremendously with some pool owner problem solving. Thank you, Cannon.”

Sara Mullen

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“Great store for pool supplies”

Sarah Lantz

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“As a man of color, like anyone else I go into a lot of businesses to purchase items or hire services. Most of the time I get treated much differently than another man that is white. I really don’t comment on racism when it comes to businesses but I had to say something about Cannon Pools & Spas in N.Syr. This is the 1st time in a long time where I think change is coming for equality.

The owner’s son not only treated me like a human being; he made me feel so comfortable shopping in his store. I just wanted to say “Thank You”!!!

It’s 2019 I know I shouldn’t say thank you to another person for treating me like a human but honestly, it’s so nice to feel this way that saying thank you is necessary for me to say. Hopefully other businesses see this review and stop following me around as if I am going to steal something from their store.

They treated me with respect and explained how to use the product. Also told me to come back if I have any issues. Will shop here for now on for all my pool needs and services. Thanks again!!!”

Ray Rainbow

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“Today was my first experience at Cannon Pools in Liverpool and I was very impressed! They were staffed to handle the anticipated volume and it sure was busy! We were greeted with a smile and asked immediately what they could help me with. I had the privilege of working with Arie who tested my water, reviewed the levels with me and then collected up the necessary chemicals. We were not asked to buy anything more than what we needed and when the sale was complete, he even helped carry everything to my car! Overall, I was very pleased with my experience and would highly recommend Cannon Pools to a fellow pool owner! :)”

Tricia Clark

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“Hands down the best customer service we’ve experienced in the Syracuse area. We have tried two different pool companies over the past three years and finally discovered Cannon! They came to our home four times in 7 days to fix an issue and on the last trip the staff came after work on his way home on his own time to make the final repair. (A lot of seal and dry so it had to be done in stages) thanks guys!”

Erin Venturelli

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“Just had a inground pool installed. After my wife went to every pool store in and around the Syracuse area, we had it down to two, Cannon being one of them. Ari came right to our house and spent ample amount of time discussing all options, expenses, and expected timeline of installation. Ari was personable, understanding and really was the reason we chose Cannon. It didn’t hurt that many mutual peers highly recommending them. The in-depth description of the process made the time after signing on the dotted line a breeze. All contractors who came to our home were kind and hard workers. The whole process from the time ground was broken and our first swim was as expected and is allowing us plenty of time to enjoy the already short Central New York swimming season. I would of been pleased to end the 5 star review there but on top of everything else the workers at Cannon have been great. My first visit three gentlemen were able to assist me in the proper shock and treatments going forward and on only my second visit they remembered who I was and recalled our last conversation. Again, just all around educated, helpful, and personable staff thanks again!”

Anthony Liquori

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“Great store for all your pool needs. Ed is the best”

Frank M

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“Great customer service. Received all the parts and chemicals I needed and felt confident with the sales rep.”

Jessica Lewis

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“Great knowledgeable staff. They had everything I needed to start up my hot tub.”

Jessica Lewis

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“Very friendly staff extremely will be coming back”

Karianne Dence

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“Ari and Jeff have been great to deal with before, during and after our pool installation. We are very pleased with everything they have done to make our pool dreams come true! Thank you!”

Steve and Heidi Reppard

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“Great customer service, nice work crew, Jeff and Mike are awesome people to deal with and will 100 % make sure they take care of any questions/concerns/problems asap!! I will definitely be purchasing from them again in future! Thank you Cannon!… 3rd season called Cannon right away due to some situations which occurred upon opening the pool they were extremely extremely helpful particularly Jeff and they are on top of the situation already! Can’t ask for a better pool dealership!”

Marjorie Centore

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“Jeff is the best pool salesman anywhere. Also, the most knowledgeable too.”

John Gagne

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“I am delighted that I ended up working with Cannon pools. Jeffrey LeMon Was outstanding to deal with, answered all of our questions without hesitation, and resolved any issues quickly and effectively. The final product is beautiful.”

Kate Mangan

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“Had an issue, but it was promptly resolved. The help I received after the initial misunderstanding was above and beyond and showed great care for keeping customers happy. My pool was green, and now it’s blue… thanks! Also, Jeff was awesome”

Joshua DeNova

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“Very friendly, great prices and very informative. Highly recommend”

Danielle Sereluca

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“A little over a year ago we decided to purchase an in-ground pool. We shopped around the various pool establishments in Syracuse and settled upon purchasing our pool from Cannon Pools. The main reason we selected Cannon Pools was the relationship we developed with Jeff LeMon. From his initial presentation, through our decision-making process and ultimately through pool installation Jeff was timely, professional and a pleasure to work with. Jeff went beyond the normal call of duty by initiating discussions between himself, myself and the Town of Clay with some potential code issues that we had to overcome. This type of customer service is to be commended. The excavation team knew exactly what they were doing and were flexible the day of the excavation, as we decided to move the location of the pool the morning of the excavation. The build team of Dillon, Jer and Danny were excellent. They built the pool, set up the filter/pump system and installed the liner in one day. These guys hustled and worked hard from early morning until when they left just before dusk. The backfill crew was kind enough to move some dirt from one side of my lawn to the other side so I could level out the lawn at a later time. The Superior Concrete crew was easy to work with, as Nate Adamy worked with me to design addition concrete around the pool area. Finally, the service crew, led by Ray Baron was great explaining the filter system and coming back a few times to knock out grout buildup under the liner and tighten some bolts on my slide.

I have already recommended Cannon Pools to several of my friends that are considering pools. I hope to continue the outstanding relationship that has been established with the Cannon staff. Thank you and the entire team at Cannon for a wonderful experience with our pool.”

Nancy Medicis

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“Always helpful and knowledgeable”

James Smith

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“Dealing with Ari was excellent!! The service Cannon provides is a step above the rest. I recently purchased an inground Pool and the process was so smooth I recommend Cannon to all my family and friends for all their pool needs!”

Dan Mulpagano

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“Jeff at Cannon has been great to work with. We put our pool in over a year ago and cannot say enough good things about the experience. Thank you, Jeff and team, for the excellent continued support past the sale.”

Steve B

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“Excellent service and knowledgeable staff! Tops in their field”

Lauren Busch

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“I thought it was excellent better than Tarson pool very very friendly staff thank you very much and a great variety of things in the store I will definitely be back10”

Wendy Montreal

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“I tried all the rest
And they’re the best. :+)”

Bill Goodson

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“Great people. I deliver pool & spa supplies to this company.”

Mikee Hill

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“Friendly knowledgeable people. Great place for pool and spa supplies”

Wayne Turk

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“Excellent. Great service and genuine action to address any and all questions.”

Glenn Griffin

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“Great place for all your pool needs”

Robert Grosso

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“Such a great experience! Professional and knowledgeable! Thank you!!!”

Gina Baker

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“If you have a hole in your yard that you throw money into every spring, this place can surely assist you in that task. Friendly and knowledgeable staff.”

Brian Liebelt

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“They were amazing !!”

Cathryne Gabriel

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“They installed our pool 26 years ago… Easy to deal with, and always there if you have questions or a problem…”

Jim Mig

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“They take care of their customers”

Tina Marie Casale

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“Excellent people to do business with.”

Timothy Mahyna

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“Had the supplies I needed.”

Bob Brady

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“Buen trato al cliente”

Juan Almarales

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